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Hidden Visit

Hidden Visit provides mystery shopper assessments for small businesses, testing the complete journey from website visitor to paying customer. They evaluate website experience, contact ease, response time, telephone manner, trust and follow-up, with industry-specific modules for sectors like trades, hospitality, retail, healthcare and B2B. Reports include scores, observations and a prioritised action plan presented in a private dashboard. Businesses can order one-off audits, monthly packages or multi-location programmes, and start with a free automated first-impression website report.

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Key facts

Business
Hidden Visit
Website
hiddenvisit.com
Category
Marketing websites
Pages listed
26
Last checked
Reviewed by
Andrew, Editor

Frequently asked questions about Hidden Visit

What does a Hidden Visit mystery shop assess?

They assess the complete customer journey including website experience, ease of contact, response time, telephone manner, trust, follow-up and industry-specific items.

Can I get a free report before buying?

Yes — Hidden Visit offers a free, automated first-impression mystery shopper report that reviews your public website and provides a short scored report.

What buying options are available?

Options include a one-off Customer Journey Audit, monthly starter or full customer journey packages, and a multi-location plan for several sites or teams.

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